Privacy Policy
Your privacy is important to us at MeadowHarvestLab
Information We Collect
When you contact us for corporate floral arrangements or gift services, we collect information you supply voluntarily. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
MeadowHarvestLab respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy appropriate technical and organizational controls to safeguard it. This includes secure storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to shield information during communication between your browser and our systems.
Limited Access
Only authorized personnel who require information to deliver services can access customer data.
While we enforce strong security measures, no method of internet transmission is completely secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your data.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal information only as long as needed to provide our services and meet legal obligations. Retention periods vary based on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: around three years after last service interaction
- Payment transaction records: roughly seven years for tax and accounting requirements
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or up to two years of inactivity
Cookies and Website Tracking
Our site employs cookies and analogous technologies to enhance your browsing experience and to gain insights into how guests interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies may impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only MeadowHarvestLab and our site. We are not responsible for the privacy practices of other sites.
We encourage you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
MeadowHarvestLab Privacy Team
Floral Court, 12 Petunia Lane, London
London, United Kingdom SW1A 1AA
Email address: [email protected]
Phone number: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to reply to all privacy requests within seven business days.